FAQS
FAQs — Gozeer
1. What is Gozeer?
Gozeer is a global tech brand offering premium, innovative gadgets — from advanced drones to modern accessories — crafted to inspire exploration and creativity.
2. What is your Shipping Policy?
We ship worldwide with fast and reliable logistics partners. Orders are usually processed within 1–3 business days, and delivery takes 7–15 days depending on your region. Tracking details are provided via email once your order ships.
3. What is your Return & Refund Policy?
We offer a 14-day return and refund policy. If you’re not fully satisfied with your product, you can return it in its original condition and packaging for a full refund or replacement. Please contact our support team before returning any product.
4. Do your products include a Warranty?
Yes! Every Gozeer product comes with a 12-month limited warranty covering any manufacturing defects. If you encounter any issue, our team will repair or replace your item promptly.
5. How can I trust Gozeer?
Trust is at the heart of Gozeer. We use secure SSL encryption, verified payment gateways, and transparent tracking to ensure a safe shopping experience from checkout to delivery.
6. How can I contact Gozeer Support?
You can reach us at support@gozeer.com. Our team is available 24/7 to assist with inquiries, product issues, or order updates.
7. What payment methods do you accept?
We accept major credit/debit cards, PayPal, and other secure methods supported by Shopify. All transactions are encrypted and protected.
8. How do I track my order?
Once your order is shipped, you’ll receive an email containing your tracking number and a link to follow your shipment in real time.
9. What if my product arrives damaged or defective?
If your product arrives damaged, contact us immediately with your order details and photos. We’ll replace the item or issue a full refund — guaranteed.